▶ Engage regularly with drivers via phone, email, and messaging to assist with daily tasks and address interruptions promptly;
▶ Act as a liaison between drivers and various company departments, facilitating the resolution of issues, answering queries, and providing necessary support;
▶ Manage motivational programs aimed at enhancing driver performance, satisfaction, and retention;
▶ Oversee drivers' performance metrics, providing guidance and support to ensure adherence to company standards and goals;
▶ Assist in the drivers' hiring process, collaborating with recruiters to screen, interview, and onboard new drivers effectively;
▶ Handle the drivers' termination process in adherence to company policies and regulations, ensuring a smooth and respectful transition.